FAQ

You can withdraw money to:

— Bank cards
— WebMoney
— USDT wallet*

* This payment method is provided by a third-party organization: PAYMASTER TECHNOLOGIES Elektronik Pazarlama Diş Ticaret Limited Şirketi;
Регистрационный номер: 451893-5
Адрес: Merkez Mahallesi Monument-i Hürriyet Caddesi Blackout N 211 kapi N 64 sisli 1 Sisli, Istanbul / Turkey

Transferring to a card takes some time. This process can take from a few minutes to a few hours, in rare cases, the transfer of money may be extended to several days. The fact is that the time it takes for funds to arrive on the card depends on the individual issuing bank. If, after several days, the money has not arrived in your account, please contact the Moderator.

You can click the "Open Dispute" button and describe the problem that has arisen.

In addition to violations of the service's basic rules, the profile may be blocked for violations when working with employers.

What is this about?

The service has a system of bans and penalties for the performer for violating task completion deadlines. The employer and the Performer can agree on the deadlines and milestones of project or task submission in the chat.

These agreements can be considered additional terms to the project. A service administrator may also be present in the chat to record the agreements reached between both parties.

Before permanent account blocking, the Performer has the opportunity to commit 3 violations.

A violation is considered valid if, after the agreed deadlines for project or task submission, the Performer receives 3 warnings for disrupting the agreed deadlines within a single deal or for disrupting the deadlines of the entire task.

After 3 violations, the Performer's account may be permanently blocked by the service administration.

After successful registration on the site, you will receive an email. Open it and follow the link to activate your account. Please note that the email may end up in the "Spam" folder.

Check the correctness of the entered email. It is possible that there was a delay in the mail service — wait a few hours. If the issue remains unresolved, write to the site's technical support. Please indicate your login and email address in the letter. Support will manually activate the account.

You may have made a mistake when entering your login or password. If you have forgotten your login or password, use the password recovery procedure or change your password in the "My Data" section.

To log into your account, you need to enter your old E-mail, after which you can change it in the "My Data" section.

To recover your password, go to the main page of the site. Click on the "Login" button. An authorization form will appear on the page. It will display the inscription "Forgot your password?".

Click on it and you will be redirected to a page where you can recover your data. Enter the email address to which your account is registered.

In a few minutes, you will receive an email with a link to reset your password. Follow the link and set a new password. If you want to replace your existing password with a new one, go to the "My Data" section. Enter the new password twice and click on the "Change Password" button.

No. In cases of prolonged non-use, the account is not deleted.

A Safe Deal is a quick and safe way for the performer to transfer completed work to the employer in the workspace.
"Safe Deal" makes the process of buying and selling services convenient and safe. The employer pays for the service with a bank card, the money is reserved in the InstaDo account until the actual transfer of the service, after which it is transferred to the performer's card.

The InstaDo service guarantees the safety of your funds.
The operator for transferring funds is the ESCROW service.

The performer must deliver the work to the employer before the deadline specified in the workspace. In case of delay, unless otherwise agreed between the performer and the employer, the employer has the right to return their funds, while the performer's intellectual work product may be fully or partially transferred to the employer.

The employer must check the work before the task deadline specified in the workspace or no later than 2 days after that date.
Otherwise, the employer's account may receive a negative review and/or a rating decrease.

In such a case, the employer can cancel the order at any time.
The money will be returned to the employer's payment method. No funds will be transferred to the performer.

Within the framework of a Safe Deal, it is not possible to change the cost of the order.
You can change the cost of the order BEFORE the start of cooperation by changing the conditions and waiting for a response from the other party.

The site charges:

— 2.7% + 2 with task payment and 1%, but not less than 35 ₽ when withdrawing funds (card)
— 0% when withdrawing funds to the electronic wallet of the WebMoney payment system

It is an independent party that helps the employer or performer uphold their rights.

Arbitration considers disputes, regulates arising issues, and also makes decisions on order payment when disagreements arise between the employer and the performer.

In case of disputes arising on the work side, the employer or performer can appeal to arbitration. Only those who use the Safe Deal can appeal to arbitration.

In any cases where one of the parties violates the terms of the deal and you were unable to resolve your issue.

The time for considering issues can take from several minutes to several hours, in some cases a little longer.

A review can only be left after the task is completed.
That is, a joint project of the employer and the performer. After accepting the order or jointly rejecting it, either party has the right to express their subjective opinion in a review. To do this, after closing the project, click on the "Leave a Review" button.

A review can only be deleted by the author who wrote it.
Reviews containing insults, profanity, and incorrectly stated facts are edited on the site. If you believe that the review violates the site's rules, please specify where exactly. We will definitely investigate the situation.

A task can be canceled by agreement of both parties. There is a "Cancel Task" button on the task page. Click on it if the other party agrees, the task is automatically canceled. If difficulties arise, click the "Open Dispute" button.

You can contact us at any time. The administrator will respond as soon as possible.

Yes, you can exchange contacts, but the InstaDo administration does not recommend communicating outside the service and conducting unsafe transactions, because in such a case we will not be able to help you in resolving any difficulties that arise, as correspondence and screenshots cannot be considered by the administration as evidence during the review.

There are a number of objective reasons why we:

— Do not regulate disputes if cooperation was conducted directly.

— Do not make decisions based on screenshots and correspondence from social networks/email/messengers.

— Do not provide guarantees for payments made or promised outside the Safe Deal.

— Recommend working, conducting correspondence, making all payments, and transferring files within the Safe Deal.

Screenshots prove nothing

— An image can be faked, we do not and cannot have 100% guarantees of authenticity.

— Only the police can verify such information by contacting the original sources.

— This data is not available to us, as it is to everyone else. This is confidential information.

Correspondence is private information.

We receive proposals to temporarily provide site employees with access to a messenger / social network / email so that we can personally verify the authenticity of the correspondence.

We appreciate the trust, but we are not ready to accept such an offer. Access to any private correspondence is only possible with the consent of all participants.

If you are working within a Safe Deal, conduct all correspondence within the deal itself, and it is not yet closed - please contact arbitration.

Appeals regarding poor work, unsuccessfully completed cooperation, and failure to fulfill obligations are only considered by arbitration within a Safe Deal.

When working directly (not within a Safe Deal) and not observing the main rule of a Safe Deal, all risks are borne by the parties, and a disputed situation can only be resolved privately or by involving law enforcement agencies.

Contact the police department at your place of residence;

Don't forget your passport;

Write a statement addressed to the head of the police department;

Receive a receipt-notification of the registration of the statement;

Recommend to the police officer on duty (or the person who accepted your statement) to transfer the review of the situation to the Special Technical Measures unit.

In the statement, you need to describe the situation in detail and indicate all known user data.

If you are unsure or do not know some information, you can use the formulations "unidentified person", "residing at an unidentified address", etc.

To have your appeal considered without additional clarifying questions, provide all the following data in your appeal:

the address of the registration email specified during registration;
login and account type (employer/freelancer);
city of account registration;
internet provider at the time of registration;
phone number to which the account is linked;
new email address you want to specify;
wallet, account, and card numbers from which you funded your account or reserved the Safe Deal budget;
photo of the first page of your passport against the background of correspondence open on the monitor screen (optional, if the "Finances" page was filled out in the profile).

and attach a screenshot of money withdrawal from the wallet/card confirming the purchase on our website.

You can set up notifications via E-mail, Push notifications, or notifications using a bot in Telegram. You can find instructions for setting up these notifications or configuring the bot by clicking on your profile in the upper right corner of the site header, section "Notification Settings".

If you encounter problems with the site's operation, please contact us

In your appeal, specify:

your login/username/profile link;
a detailed description of the error;
which browser you are using;

and, if possible, attach a screenshot or video of the occurring error. Before describing the error, be sure to try refreshing the page where it occurred using the Ctrl + F5 key combination or open the page in a different browser (preferably one from which you haven't accessed our site before).