What Are Chatbots and Why Are They Needed?
The first chatbots were developed in the mid-20th century. Humanity has long wondered whether it is possible to create artificial intelligence capable of answering frequently asked user questions. Chatbots are precisely such programs that can interact with people, provide necessary information, and answer relevant queries. Virtual assistants help businesses save on staffing while maintaining effective customer communication.
Who Needs Chatbots?
Chatbots are beneficial for businesses and entrepreneurs across various industries. Among the active users of virtual assistants are:
• Online stores.
• Educational platforms.
• Taxi services.
• Banks, and more.
Many large companies heavily rely on chatbots to streamline operations.
Types of Chatbots
Experts classify chatbots based on several criteria. One key distinction is how they interact with users:
• Scripted Chatbots – Interaction is based on predefined button-based responses.
• Text-based Chatbots – These bots respond to user queries by recognizing keywords.
• Voice-based Chatbots – Similar to text-based bots but communicate via voice recognition and response, identifying key phrases to generate suitable answers.
While communication methods are the most obvious way to categorize chatbots, they can also be classified based on learning capabilities and areas of application.
Why Are Telegram Chatbots So Popular?
Telegram is one of the most widely used messaging services, attracting users of all ages and interests. It supports various types of chatbots, each registered with a unique name, making them easy to find. People use Telegram for learning, shopping, entertainment, and communication, making it a powerful tool for audience engagement.
How to Create a Chatbot?
If you’ve decided to develop a chatbot, you have two options:
• DIY Development – You can create a chatbot using a programming language or an online chatbot builder. The first option requires programming skills and the ability to design a functional interface, while the second is simpler and budget-friendly, using pre-made templates but still requiring time and effort.
• Hiring a Specialist – A professional developer can build a chatbot tailored to your needs. This work can be done remotely, with costs varying based on project complexity and requirements.
Where to Find a Freelancer for Chatbot Development?
It is often easier to entrust chatbot development to an experienced specialist. You can find a suitable freelancer on these platforms:
• Classified Ads Services – While popular for job postings, they are better suited for full-time hires rather than short-term projects. There's also no guarantee of quality when hiring a freelancer through such platforms.
• Freelance Marketplaces – Ideal for short-term projects, platforms like Work-Zilla, Instado.com, and Kwork allow you to post your project, review freelancer profiles, and select a professional based on their experience and feedback.
• IT Service Companies – The most reliable but also the most expensive option. Hiring an IT company for chatbot development will cost significantly more than working with a freelancer.
If you want to create a chatbot while saving time and effort, hiring a freelance specialist is the best option. A freelancer will complete your project within the agreed timeline while considering your interface and functionality preferences. Simply post your project on a freelance marketplace, choose a suitable specialist, and receive the final product. Platforms like Instado.com offer secure payment protection, ensuring that you only release funds after approving the completed work. Posting a project on this marketplace is free.
A well-developed chatbot created by a skilled specialist can help users solve real-world problems and enhance your company's reputation among customers.
